Refund policy

Returns and refunds

We offer 14-day change-of-mind returns. Contact us within 14 days of receiving your order at support@brynt.com.au before returning anything.

To qualify, the product must be unused, unassembled, in its original condition and packaging, with proof of purchase. Customers are responsible for change-of-mind return delivery costs. Original delivery charges are not refundable. Due to their size and weight, fire pits must be securely packaged for return transport.

Approved returns must be sent to BRYNT / FA Engineering Pty Ltd, 257–285 Scott Lane, North Maclean QLD 4280. Items returned without approval may not be accepted.

Faulty, damaged or incorrect items

Please inspect your order promptly and contact us if it is damaged, defective or incorrect. Include your order number and clear photographs where possible. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights or remedies under the Australian Consumer Law.

Made-to-order and custom products

Standard BRYNT products made to order may be eligible for a change-of-mind return if they meet the conditions above. Customised, personalised or specially fabricated products cannot be returned for change of mind, but your Australian Consumer Law rights still apply.

Gift cards and sale items

Gift cards and final-sale items are not refundable for change of mind unless required by law.

Refunds

After we receive and inspect an approved return, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method. Bank processing times may vary.